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FAQ'S

how do I BOOK a table?

Please use our Resy page to book. Just click the "BOOK A TABLE" button in the main menu on this website to be taken there.

Can you accommodate children?

 

Of course! We welcome families! If you are coming with children who require a high chair, please add them to your seating numbers on booking and request a highchair in the notes. We do not have enough space for prams, but we can store them downstairs whilst you are dining.

 

Do you have baby changing facilities?

 

We have one small toilet for diners which unfortunately is unable to safely provide changing facilities

 

Do you have disabled toilets?

 

Unfortunately, the building has one toilet which is not set up for disabled access.

 

Do you allow dogs?

 

We welcome guide dogs/ service dogs into the restaurant. However, as the dining space is limited, we are unable to accommodate any other dogs. We do however have outside benches which dogs are welcome to sit at. The outside seating is not bookable

 

Is there parking?

 

There is paid parking in the multi-storey on Tavistock place, a 1 min walk from the restaurant

 

Do you have a Vegan or Vegetarian menu?

 

We do! Please ask your server and they can talk you through all the vegetarian and vegan options on the menu

Do you cater for gluten free?

 

We do not have a GF menu and we cannot 100% guarantee no gluten as we use products containing gluten in the kitchen. We don’t currently do GF buns but we do offer bun-less burgers for anyone with an allergy. If you have any questions, please ask your server and we can talk through which sides are GF.

 

What if I have an allergy can I still dine with you?

 

Yes of course! We take allergies very seriously, no matter what the allergy. If you have any questions or concerns, please get in touch and we will do our best to accommodate you. We will also be able to provide you with allergen sheets ahead of your meal. We will always be honest about our processes and let you know if there is something we cannot 100% guarantee so the correct judgement can be made.

Do I need to book?

 

We always advise booking through our Resy system as it can be very busy on the weekends. We do keep some tables for walk-ins and seats at the bar where you can dine!

 

Do you accept walk-ins?

 

Yes, we will always try and accommodate walk ins but we strongly advise booking for special occasions or groups over 4.

Can I order on the phone for collection?

 

No, we take all our orders for click and collect through our ordering system on our website. Time slots are spaced to every 5 mins and can be booked in advance.

 

Can I come in and order FOR take away?

 

Yes of course, we will always check with the kitchen what the wait time will be before taking your order. Please expect longer waits at peak times between 6.30-8.30pm

 

How can I order take away on site?

 

We have a QR code which you can scan to order through our website. When your order is ready, we will call you to come and collect.

Where to I pick up my click and collect?

 

The order will give you the address to our back door, if you come through and ask the kitchen pass or a server, they will be able to find your order for you.

Do you deliver?

 

We currently operate through Deliveroo, but this is turned off at peak times as we service a lot of orders through the platform. Best advice is to order early, we can never guarantee when we will be on Deliveroo - it’s a case keeping an eye on the app and ordering when you see us live!

 

What if I have a problem with my Deliveroo order?

 

Unfortunately, we cannot control what happens to your food once it leaves us at the restaurant. If your food is cold, doesn’t show up or has a bag missing…. Please contact Deliveroo directly on 02036999977 to help arrange a refund or a redelivery.

 

Do you do your own deliveries?

 

Watch this space…. We are working on something! This way we can make sure our food is arriving hot and hasn't been on a detour via other restaurants around the city.

Do you do private hire for events?

 

Yes we do! We have a late license and music license please email booking@zephyrburgers.co.uk to discuss further

Do you cater for a vegetarian or vegan diet? 

Yes we do and have a full meat free menu available to view in the restaurant. It is worth noting however that we operate in an open kitchen which deals with a large volume of beef patties. Part of the design of our business is to allow our diners are able to smell the food as it is cooked. If you are not comfortable with the smell of beef patties being cooked then we would suggest ordering for takeout or visiting one of the amazing meat free restaurants in the city instead. Thank you for understanding 

Policies

 

Think 25! You may be asked for ID at your table if you look under 25.

 

We are unable to seat children at the bar

 

We have a cancellation policy on booking of 4+ people. There is a £10 per head cancellation fee if you do not show for your booking or cancel within 48 hours of your booking.

 

We have a zero-tolerance policy on aggressive, sexist or rude behaviour towards any of our staff. All our staff work very hard and deserve to be treated with kindness and respect.

 

We are a cashless business. Card payments only

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